Refund and Returns Policy

At WELTFORD & CO., every pair of shoes is handcrafted with precision, using 100% full-grain calfskin leather. We want you to shop with complete confidence. If your shoes do not fit perfectly or meet your expectations, we offer a straightforward 7-Day Exchange & Return Policy.

1. Time Window for Claims

• You can initiate an exchange or return request within 7 days of receiving your parcel.
• Requests submitted after 7 days will unfortunately not be eligible for processing.

2. Condition of Leather Footwear (Crucial Guidelines)

Because fine leather permanently creases and leather soles scratch easily upon contact with hard surfaces, items must meet the following strict conditions:

3. Size & Product Exchanges

• Free First Size Exchange: If you encounter a sizing issue, we will exchange your pair for the correct size without charging handling fees.
• Stock Availability: If your requested replacement size is out of stock, you may choose another model or opt for a full refund.
• Exchange for Different Articles: If the replacement item is priced higher, the customer pays the difference. If priced lower, store credit for the remaining balance will be provided.

4. Returns & Refunds

• Change of Mind / Standard Returns: If you choose to return an item, a flat deduction of PKR 500 will be applied to cover round-trip shipping, repackaging, and handling costs.
• Damaged or Incorrect Items: If you receive a manufacturing defect or wrong article/size, we will replace the item or issue a 100% full refund with zero deductions.
• Refund Method & Timeline: Once the returned shoes clear physical inspection at our studio, refunds are credited via Direct Bank Transfer or EasyPaisa/JazzCash within 3 to 5 business days.

How To Ship Your Return

1. Contact our WhatsApp support with your Order Number and clear photos of the shoes (including soles).
2. Securely pack the item in its original shoebox.
3. Dispatch via a trackable courier service (Trax, Leopard, TCS, or PostEx) to: